Reviewed against the specification section they belong to and returned with a clear action: approved as submitted, approved as noted, revise and resubmit, or rejected. We keep a submittal log with ball-in-court and days-open on every item, so nobody has to guess who is holding up the sectional doors.
Answered in writing, dated, and logged. An RFI answered verbally on a site visit is an RFI that will be disputed in nine months.
Regular visits with written field reports and photographs, plus milestone visits before work is concealed, energized, or covered. On grant work this is also the evidence file the agency will eventually ask for.
We price the change, check it against the contract, and tell you what we think you should do. Deductive changes and value engineering run through the same process. We recommend. The owner approves, and on public work that often means a vote at a posted meeting, which we schedule around.
Reviewed against the schedule of values and the work actually in place, with retainage and stored materials checked. Certifying a payment application carries real professional liability, which is why we review it line by line rather than initialing what the contractor sent.
Bi-weekly or weekly meetings with a standing agenda, minuted and circulated as a draft for correction. Open items carry forward from one set to the next until they close.
Substantial completion and the punch list, final completion documents, warranties, O&M manuals, as-builts, retainage release, and the eleven-month warranty walk before the year runs out.